FAQ

What is your cancellation policy?

ALL DEPOSITS ARE FINAL. ANY MONEY PAID AT THE TIME OF BOOKING OR MONEY PAID TOWARDS THE TOTAL BALANCE IS NON-REFUNDABLE. However, if it becomes necessary to cancel your reservation, deposits are good for 12 months from the booking date IF we receive your cancellation in a timely manner. Please cancel at least 72 hours before the rental time at no cost. If you cancel less than 72 hours from your event, we may, at our discretion, keep the deposit. If you reschedule with more than 24 hours' notice, we will apply the deposit to the rescheduled event – once.
Party Adventures reserves the right to refuse any event that has the potential to cause damage to its equipment, staff, or during an event that may pose a risk to others.

Can you set up indoors?

Yes, a gymnasium, coliseum, or firehouse is a great place to setup an inflatable, especially during the winter months or during inclement weather.

What forms of payment do you accept?

Party Adventures accepts Visa, MasterCard, Discover, Cash, Zelle, Apple Pay and Cash app.

The balance of your rental is due 7 days prior to the setup of the equipment.

**All credit card payments over $999.99 will be assessed a 2.5% processing fee**

***We DO NOT accept personal checks as a form of payment***

Do you require a security deposit?

The security deposit for most rentals is one-half of the total cost, with a minimum of $25.00. The security deposit is satisfied by an authorization of the amount to your credit card. The remaining balance is due at least 7 days prior to your event date.
All deposits are nonrefundable but are valid for 12 months from the booking date.

If you fail to cancel at least 72 hours before your event date, you forfeit your deposit.

What do I do if it rains, or if high winds occur during my rental period?

Under no circumstances will we set up inflatable equipment in rain, snow, high wind (in excess of 15mph) or muddy conditions. It is strongly advised that you reserve an alternate indoor location for your event, such as a church, school, gym, or firehouse. In the event of unforeseen inclement weather, you will be given the option to cancel the morning of your event and receive a full refund of your deposit. However, if you choose to have us come out and we are unable to set up due to weather conditions (high winds, rain, snow, mud) your deposit WILL NOT be refunded. Once the inflatable equipment is set up, the full amount of the rental is non-refundable, even if the event is cut short due to bad weather.

In the event of inclement weather, deflate all inflatables, evacuate participants, and cease use of equipment until the inclement weather has passed.

Once the inclement weather has passed, check the equipment to ensure it has not been damaged and is safe to still use/operate. If you have rented an inflatable piece of equipment turn the blower on to inflate the inflatable. (The seams on the inflatable will bubble these are air bubbles not caused by cleaning solutions) After the inflatable has been inflated for 15 minutes dry the interior surface with a towel. (Vinyl is very slippery when wet) Once the interior surface is dry, the inflatable equipment can be utilized again.

Will you deliver to my area?

We proudly serve the greater Washington, DC metropolitan area, Prince George’s, Charles, St. Mary's, Calvert & Anne Arundel counties in Maryland, as well as Alexandria & Arlington Virginia. We deliver free of charge on orders $200.00 or more to areas within a 10-mile radius of Waldorf, MD. If your location is outside of our free delivery radius, a Travel Fee will be applied based on distance. A $25 standard delivery fee will be accessed for all deliveries under $200.00. We can deliver to areas outside of the 10-mile radius for an additional fee of $3 per additional mile. For consistent accuracy, we utilize Mapquest.com to determine mileage.

What if an item gets lost or damaged?

Customers are responsible for the rental items from the time of receipt until the time of return. It is the customer’s responsibility to secure the rental items from the weather elements and theft or misplacement. The customer will be charged the replacement cost for damaged or missing items.

Am I responsible for cleaning the concession stands?

Rental items used with food should be scraped and rinsed. Food serving pieces should be placed in the containers in which the items were received. Linen should be dry and free of food and debris. DO NOT place linen in plastic bags as mildew and mold may result.

Does the standard rental time include your set up time?

No, we arrive early to set up, so you get the entire rental time to play. We setup up 1-2 hours prior to the event start time.

Do I need a Generator?

Is there a power source available within 50 feet of where the inflatable be set up? If so, you probably don’t need a generator. However, if there isn’t, or not enough circuit capacity, then you do. We have a generator available for rent (a generator is NOT included in the inflatable rent and must be ordered separately if needed).

How many people will the moon bounce hold?

Children under 5yrs: 6-8

Children 6-8yrs: 4-6

Children 9-12yrs: 3-4

Teen or adults: 2-3

Weight capacity: 500 pounds

*Unless otherwise noted

How do I prepare for my rental?

Please be present at the time of delivery. Make sure a clear path is available for the delivery of your moon bounce.
Deliveries start at 9am, depending on event start time. We will work with our customers to determine the best time to set up. Pick-ups may be as late as 9pm, depending on rental hours. Again, we will work with our customers to determine the best pick-up time.
A standard 110-volt outlet within 50 feet of the site is required for operation. The designated outlet should be for the sole use of the inflatable unit’s blower. To ensure safe and reliable operation, no other items should be plugged into the outlet with the inflatable unit’s blower. If an electrical outlet is not available, we can provide a generator for an additional fee.
The bounce site should be relatively level, with no more than a 6-inch slope. Make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the bounce site. We can set up on grass, dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks. Surface should be clear of sharp objects, broken glass, large rocks and loose debris, and should be accessible without stairs.

Can you set up at a Public Park?

Yes, we can deliver equipment to a public park. It is the Customer’s responsibility to ensure the Park allows inflatables or the equipment ordered and that they acquire all necessary permitting for park.

We can provide proof of liability insurance at no additional cost; however, additional Insured Certificates are an additional $35.00.

On your request for the Additional Insured Certificate, you must include the following information:
Company’s Name
Company Representative’s Name
Mailing Address

**Please note** Additional Insured Certificate do not cover private home/residential owners during personal events.

FAQ